Before returning a product back to us, may we please ask you to fill in the
and wait for our reply. This in order to avoid any misunderstandings as in some cases returns are not accepted for the reasons explained in the previous question here above.
When sending a strap back to us, please make sure you send it back together with the original packaging, so with the LIC box and pouch. We advise you to consider using a trackable shipping service or taking a shipping insurance. We can’t guarantee that we will receive your returned item. Please include the original order confirmation document in the package. We also recommend you to save your carrier’s tracking number somewhere. The shipping cost are at your expense and the goods are at your responsibility until they reach us, so make sure they’re packed properly and can’t get damaged on the way.
Important to note is that custom-made products cannot be returned.
If you are shipping your goods back from outside the EU and you need to complete customs declaration information, please mark the package as 'customer return’. This in order to make sure your return clears EU and Belgian customs smoothly. Any charges or duties levied by customs authorities will be deducted from your refund. This can be a significant amount if the necessary documentation is not competed correctly so please take good care when filling in the documents.
Once we have received your return at our workshop, our master craftsmen will inspect the state of the returned watch strap. If everything is in the original and perfect condition, we will proceed with the reimbursed within 30 days after reception. A confirmation email will be sent to you once your return is finalised and the refund has been issued to the original payment method. Note that the shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
International Leather Company NV