Table of contents
Legal notice introduction
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ILC stands behind the quality of every strap we sell and hope you’re happy with you purchase. If you are for any reason unsatisfied, we will gladly accept your return within 14 days. Returns must be unworn, in the state you received them and in the original packaging.
The goods are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way.
Upon receipt by ILC, the order will be reimbursed within 30 days.
If you have received a wrong or damaged item you can return it within 14 days from the date you received the parcel. Please contact us directly at the address below.
Please note that custom and individualized products cannot be returned.
B-8400 OOSTENDE, BELGIUM
Before returning the product, please send us an email at: firstname.lastname@example.org with the template for withdral form here under.
In case of a return, the shipping cost are at the buyer’s expense.
Customs and taxes
In case of a sale outside the European Union, the buyer is the importer of the product.
Consequently the buyer is responsible for any taxes, import duties or fees that may be applicable.
The buyer or recipient of the package is solely responsible for these costs. ILC will send all the necessary documentation (import/export permits and custom forms with the package.
Delay at customs is possible and is not at ILC responsibility (in the U.S.A. some packages with CITES paperworks are controlled by the Fish and Wildlife services; the inspection can last up to 10 days).
Legal and general
1. RELATIONSHIP BETWEEN THE BUYER AND ILC
The General Sales Conditions aim at managing the contractual relationship between the Buyer (hereafter the “Buyer”) and ILC (hereafter “ILC”).
B-8400 Oostende, Belgium
+32 59 80 04 07
As a consumer of ILC's product, the Buyer, acknowledges and guarantees:
That he/she have read the General Sales Conditions
To be of age or authorized under the law of his/her country of residence to purchase or acquire such Product, and he/she is aware of the legal regulations framing this contract
That he/she has the right under the law of hies/her country of residence to carry out an order and to receive delivery in the indicate venue.
That he/she agrees with, and don’t object with any clause or part of the General Sales Conditions.
That he/she understand that an order implies the full acceptance of the General Sales Conditions To be fully aware that any order implies an obligation to pay
The buyer understand that his/her action of placing an order, purchasing or acquiring one or several ILC Products involves that he/she read, understood and agreed with the General Sales Conditions (hereafter “Conditions”) without reserve, objection or contestation.
It is understood between the parties that the words written with a Captial letter and bold
(Buyer, Product, Parties) are to be defined as follow:
Buyer: referes to a person complying with all legal provisions requested to enter into this agreement and who has placed one or several order of one or several Product by means of the internet through ILC website. The Buyer is asked to provide accurate information when personal information is requested before placing an order.
Product: designates a good that can be subject to an order on the website.
Parties: The Buyer and ILC
The General Sales Conditions are applicable to all means, mediums and actions enabling
(i) the presentation of an offer to the Buyer especially through the website published by ILC
(ii) the exception of this offer through the Contract conclusion and
(iii) performance of the Contract. The version (V1) of the General Sales Conditions is valid from its publication to the next version published on ILC website.
5. MODIFICATIONS OF THE GENERAL SALES CONDITIONS
It is understood between the parties that ILC keeps the right and possibility to modify or change, in any case, all or part of these General Sales Conditions to reflect changes to the law or any applicable regulation, changes to the products and Services or any event which is deemed sufficient by ILC to commands such revisitions. Any new version of the General Sales Conditions replaces the previous General Sales Conditions. Changes will not apply retroactively, which means that any order is subject to the General Sales Conditions version applicable at the time of placing an order.
6. PROCES OF THE ORDER AND FORMATION OF THE CONTRACT
6.1 description of the Products – Price – constitutive elements of the offer
6.1.1 Description of the products: Each product is subject to a description on ILC website. Only the applicable General Sales Conditions, the descriptions, characteristics, features presentations and prices that ILC publishes on its website, shall be seen as constituting the description of the Product approved by ILC. The Buyer is fully responsible to verify the compatibility of the Product(s) as they are described in the above mentioned listed elements with his own needs or to those he intends to use the product for. Both parties agree that photography and videos illustrating the Products cannot, in any case, constitute a contractual document or mean of information and that they are only provided for illustration. These must not be considered as a determinant element of the Buyer’s consent to place and order.
6.1.2 Prices: Prices listed do not include any possible Delivery and shipping expenses. Shipping expenses will be mentioned as such before finalization of the order. They will be clearly expressed as an addition to the cost of the Products ordered unless otherwise indicated. ILC draws Buyer’s attention to the fact that the sale price never includes possible customs duties and related taxes on Import. Also, the legislation applicable to the Buyer can impose certain taxation that ILC do not collect. It is the entire responsibility of the Buyer to pay such taxes or customs duties at his own expense as well as fully complying with applicable regulations. The prices listed on ILC website include the VAT for the products sent to an address inside the European Union. For products sent outside the European Union no sales taxes are included. The prices listed on ILC website may be in a currency that does not correspond to to currency within Buyer State/country. ILC will not, in any case, bear the cost of the exchange of currency. The Buyer must pay additional costs resulting from such change of currency. The total price that the Buyer have to pay to ILC includes the price of the Product, the related delivery expenses and when expressly mentioned, the before mentioned taxes. Those elements are indicated on the summary page of the order. The prices that ILC offers could be modified at any time. Only the prices that are presented at the moment the Buyer place an order are applicable.
6.1.3 Elements of the order: The above mentioned elements determine the offer by which ILC is bound to when accepted by the Byer. The sales offered via internet that ILC presents to Buyer are valid, Within the limits of ILC available stock, as long as they are accessible on the website. ILC cannot, in any case, be liable for any other offer thank the one directly expressed on its website.
6.2 BUYER IDENTIFICATION – DELIVERY ADDRESS AND INVOICE
To place an order, the Buyer can use an existing account, create a new account, or place an order without creating an account. It is imperative that the Buyer communicates all requested information accurately, including but not limited to his/her name, complete address, and phone number. Such information is needed by ILC in order to carry out he adequate order and delivery. By providing erroneous/false information, the Buyer waives all his/her rights to claim any related breaches of contracts in case ILC in order to carry the adequate to Buyer’s failure. Should the Buer create an account, the Buyer is requested to follow a set of requirements in aorder avoid that a third party will have access to his/her account. Therefore, the Buyer has to verify that his/her password is sufficiently secured (composed with enough characters, mixed case, varied alphanumerical characters, etc.), and that he/she disconnects his/her session when he/she disconnects from the Site. ILC cannot held responsible for Buyer’s failure to provide a sufficiently secured password un case this password is hacked or violated by any third party. ILC cannot be held liable in case a third party accesses the Buyer’s data by using his/her login and password. Any connection to his/her account from a third party is his/her own responsibility.
6.3 ORDER – VERIFICATION OF THE ORDER
When ILC has the information required (1) to establish the invoice for the Buyer’s order, (2) to identify the Buyer as the person that has placed the order and (3) to enable ILC to carry out the Delivery, ILC will propose the Buyer different Delivery options. The Buyer is requested to choose one of them. The order will be invoiced according to the indicated cost.
The delivery mean will be set similarly for all the Products bought simultaneously on ILC website. The indicated cost will be valid for the set of Products. If the Buyer want Products to be shipped following modalities he/she is requested to place multiple orders. In order to have full knowledge of the cost of the order (products and delivery costs), the Buyer has to got to the checkout tab of the website. The total indicating the cost that they Buyer will effectively pay in the framework of his/her order will be displayed. By clicking on the button “Continue” the Buyer will be asked to choose the mean of payment. Following this choice, the Buyer will be asked to fulfil the form that will allow ILC to identify and proceed to the Payment that they Buyer has chosen.
6.4 PAYMENT – MEANS OF PAYMENT SECURITY
ILC put at the Buyer disposal different means of payement allowing the Buyer to pay his order. These are indicated during the orde process. The buyer has two options for payement.
Card and/or credit card.
The transaction are carried out through a transaction encashment platform (allowing the payment to be carried out) such as STRIPE. The whole means of payment are published and carried out by third party companies. Therefore, ILC never has access to the Buyer bank data.
6.5 FINALIZATION OF THE ORDER – CONCLUSION OF THE CONTRACT
In order to fulfil the Buyer’s order correctly, ILC provides the Buyer with a summary of the relative information of his/her order hence allowing the Buyer verify the details he/she had entered. Before clicking the button allowing the Buyer to place his/her order and to express his acceptance, the Buyer will be given the possibility to modify the address of the invoice, the address of the delivery, the desired shipping method, and the goods in his/her basket. To complete the order, the Buyer must click “Checkout”. The Buyer is fully aware that the fact of placing an order implies an obligation to pay. Payment is direct. The lack/default of payment prevents prevents the fulfilment of the order but do not cancel the order. As soon as the order is completed, the Buyer will immediately receive an identification number for his/her order. This order confirmation concludes the contract between ILC and the Buyer.
The conclusion of this contract implies:
The Buyer’s acceptance of an offer presented by ILC via its Website, without the simultaneous presence of the Parties and by the exclusive recourse of one or several mediums
Acceptance of these General Sales Conditions
Unless otherwise expressly allowed by ILC, the acceptance of the immediate payment of the sale cost in its integrality.
An email with the acknowledgement of the order, the Buyer acceptance, and the payment of the order is forwarded by ILC at the earlies convenience at the email address that the Buyer has indicated during the order process. A second email will be sent to the same address when the order is completed.
Communication filing purchase order, and invoices are stored on ILC servers enabling both parties to have a cop of all elements of the conclusion of the contract. The Buyer can have access to all elements of the order via his/her personal account.
7. DELIVERY OF THE PRODUCTS
7.1 Time of delivery
Unless ILC has notified the Buyer otherwise, ILC will deliver the purchased Products no later than 30 days from the conclusion and the contract and payment of the order. This 30-day period is augmented by 21 days in case of the necessity of a CITES export permit (products made from exotic leathers such as alligator, crocodile, lizard, python etc..)
7.2 Conditons of delivery – prerequisite
Delivery (hereinafter “ Delivery”) may be understood as the physical possession or control of the Product. Delivery will be deemed fulfilled the day on which:
• The product will be delivered at the postal address notified by the Buyer.
• The product has been physically delivered to the Buyer or third parties given by the Buyer.
• The risk of loss or damage to the Product shall pass to the Buyer when the Buyer has acquired the physical possession of the Product. Any claim relating to an error or defect in Delivery must be made as soon as possible.
7.3 Delivery Failure
Unless otherwise specified by any mandatory legal provision, ILC would be held to charge the Buyer for the completion of a new shipment if any failure of Delivery occurs for a reason for which ILC or the carrier charged to make the delivery is not responsible.
7.4 Delay in Delivery
The Buyer shall be entitled to terminate the contract if Delivery it not carried out:
Within thirty (30) days from the conclusion of the contract and payment of the Buyer order (except in case of CITES export permit +21 days)
Or if the product hasn’t been delivered after more than thirty (30) days after the delivery date given by ILC at the time of the order (i.e bespoke, custom products and out of stock products).
However, prior to this contract resolution, the Buyer shall call upon ILC to make the Delivery within an additional period of time appropriate to the circumstances. If ILC fail to deliver the product within that additional period of time, the Buyer shall be entitled to terminate the contract by sending a notification by registered letter with an acknowledgment of receipt, on any other durable media.
Unless ILC has proceeded to the Delivery, in the meantime, the contract may be considered as terminated when receiving the letter or written statement notifying the Buyer’s decision to terminate the contract.
If the contract is terminated in the conditions specified in this article, ILC will reimburse the Buyer all payments received when purchasing the Product without undue delay and in any event no later than 14 days from the day on which the Buyer has communicated to ILC his/her decision to terminate the contract.
8. CONSUMER LEGAL RIGHT OF WITHDRAWAL
Any Consumer living withing the European Union will be subject to the provision attached to Directive 2011/83 EU of the European Parliament and the council of 25 October 2011 on Consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.
The Buyer has the right to withdraw from this contract within 14 days. This period shall expire from the day on which the Buyer has been delivered with the product. In the case of a delivery of a good consisting of multiple lots or pieces or delivered separately, the day on which the Buyer acquires physical possession of the last lot or piece.
8.2 Exceptions form the wright of withdrawal
The Buyer shall not be granted with the right of withdrawal in the following:
The supply of goods made in accordance with the Buyer specifications or clearly personalized (example: bespoke products)
The supply of goods which are liable to deteriorate or expire rapidly;
The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
8.3 Exercise of the right of withdrawal and product return.
The Buyer has the right to withdraw from this contract withing 14 days without giving any reason. The Buyer must inform ILC of his/her decision to withdraw from this contract by an unequivocal statement. The burden of proof lies with the Buyer. Therefore, ILC recommend to use its withdrawal and return it by mail and with the returned product(s).
8.4 Reimbursement conditions in accordance with the right of withdrawal.
In such case, ILC shall reimburse the Buyer all payments received when purchasing the Product. However, if the Buyer has opted for a type of Delivery other than the least expensive type of standard Delivery offered by ILC, ILC shall not reimburse the supplementary costs the Buyer agreed to pay. ILC shall prove the type of Delivery the Buyer opted by all appropriate means.
ILC will withhold the reimbursement until the Products has been delivered at ILC. ILC will 1st control the products on any damage before making the decision of reimbursement.
ILC will carry out the reimbursement using the same means of payment as the Buyer used for the initial transaction, unless ILC expressly agree otherwise. The Buyer consent to such can be notified by any electronic means of communication such as emails. The Buyer shall not incur any fees as a result of such reimbursement.
When purchasing a Product or Service, the Buyer shall verify if it complies with all applicable law and if there are any conditions of entrance of the Product into the country in which the Buyer are expecting us to deliver the Product and/or the Service.
9.1 Warranties and liability attached to the means of ordering on the website.
ILC is not liable for any direct or indirect, material or immaterial damage (such as loss of profits, loss of opportunity, loss of goodwill, loss of data, loss to the Buyer image and reputation) arising when using ILC website and/or any technical means requested to purchase a Product on ILC website.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW ILC IS NOT LIABLE FOR ANY DIRECT, INDIRECT (SUCH AS LOSS OF USE, LOSS OF REVENUE, LOSS OF OPPORTUNITY, LOSS OF REPUTATION etc.) SPECIAL? CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF ILC WARRANTY OR FROM ANY MISUSE OF THE PRODUCT. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO PERSONAL INJURY.
10. DATA PRIVACY
When using the Website, creating an account and/or purchase a Product ILC will collect data in order to provide its services. Shall be considered as a Personal data (hereinafter ‘’Personal Data”) any information relating to an identified or identifiable natural person. An identifiable person is one who can identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Any collection and proceeding of personal data will be carried out with the Buyer prior and freely give consent. ILC grant the Buyer of access to and right to rectify any data concerning the Buyer by directly contacting ILC.
11. GENERAL PROVISIONS
If any provision of this General Sale conditions is held invalid or unenforceable by a court of competent jurisdiction, part or provision will be deemed as unwritten.
Any failure to exercise or delay in exercising any right, power or privilege under this Agreement shall not operate as a waiver; nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof.
11.3 Evidence – Electronic communication
Any notification and communication between ILC and the Buyer can be realized by any electronic means of communication such as emails. The Buyer hereby grant ILC his express consent for sending the Buyer by electronic means of communication a notification through his ILC Account.
11.4 Governing law – Dispute resolution
In the event of any controversy or dispute between ILC and the Buyer arising out of or in connection with the use of any Products provided by ILC, the parties shall attempt, promptly, in good faith and before any judicial action, to resolve and in good faith, to resolve any such dispute.
Unless required by applicable law, this General Sales Conditions and any matters relation to them, including al disputes, will be governed by the laws of Belgium.
ILC Products are fully warranted to the original owner against defects in materials and workmanship for one year.
If a strap fails due to a manufacturing defect we will repair the product without charge, or replace it. Or credit it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, exposure to chemicals, bathing/showering, swimming, normal wear and tear or the natural breakdown of colors and materials over extended time of use.
Please contact us at email@example.com in the event of a claim.
This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.